Frequently asked questions

Yes. StreamLux operates as a licensed digital entertainment subscription. We distribute content through authorised partners and comply with the applicable regulations in the jurisdictions we operate in. You can review the full operational details in our Terms of Service.

Most subscriptions are activated within a few minutes of payment confirmation. You receive your credentials and a device-specific setup guide by email automatically. In rare cases activation can take up to 1 hour — our team is available 24/7 if anything is slower than expected.

After completing payment on the Stripe-hosted page, you're redirected to a confirmation page on our site and receive two emails: (1) a Stripe payment receipt and (2) your StreamLux activation email containing the server URL, Xtream Codes credentials, M3U URL and a setup guide tailored to your device.

No proprietary lock-in. You can use any popular IPTV player available on official app stores — Smarters Pro, TiviMate, GSE Smart IPTV, OTT Navigator, iPlayTV, VLC and many more. The setup guide recommends the best app for each device.

We don't offer a free trial. The lowest-commitment way to try the service is the 1-month plan at €12.99. Most customers move to the 6- or 12-month plan after their first month because the per-month savings are significant — see pricing.

Every plan includes the full library of 10,000+ live channels plus 60,000+ on-demand movies and series. There are no tier-based content locks — buying a cheaper plan does not limit which channels you can watch.

Ten categories: News, Sports, Movies, Series & TV Shows, Kids, Documentaries, Music, Lifestyle, International and Premium Events. Together they cover the major networks of 75+ countries in 40+ languages. See the full channels list.

Yes. The EPG is built into every supported app and shows the current and upcoming programmes per channel, typically 7 days ahead. The EPG works across HD, FHD and 4K streams.

Yes — every plan includes 60,000+ on-demand movies and series in addition to the live channel library. The latest releases, classics, foreign cinema and the full back catalogue of major streaming series are all included.

New channels are added several times per month — especially around sports seasons, major event launches and licensing renewals. Customers are notified by email of significant additions.

Smart TVs (Samsung Tizen, LG webOS, Sony, Hisense), Android TV and Google TV boxes, Amazon Fire TV Stick / Cube, Apple TV, iPhone, iPad, Android phones and tablets, Windows and macOS computers, MAG set-top boxes, and any third-party IPTV player that accepts M3U URLs or Xtream Codes credentials. See the full devices list.

Yes — every plan includes simultaneous device slots. You can watch on the living-room TV while a family member watches on their phone or tablet from a different room. Need more slots? Contact us and we'll add them.

No. We send you Xtream Codes credentials and an M3U URL that work with virtually every IPTV player on the market. You can pick whichever app you prefer — there is no proprietary lock-in.

Yes. Most IPTV apps on iOS and Android support Chromecast, AirPlay or DLNA casting. You can also install the same app directly on the TV or streaming stick for the best experience.

Plug in a cheap Android TV box, Fire TV Stick or Apple TV. All three work brilliantly with StreamLux, cost about €30-€60, and unlock the full experience plus thousands of other apps.

All channels stream in HD as a baseline. Sports, movies and major news channels are also offered in Full HD (FHD) and 4K Ultra-HD where the source signal supports it. 500+ channels are available in 4K.

10 Mbps for HD (720p), 25 Mbps for Full HD (1080p), and 50 Mbps for 4K Ultra-HD. A wired ethernet connection is strongly recommended for 4K viewing — Wi-Fi works but is more variable.

Buffering is almost always an internet issue, not a service issue. Run a speed test, switch to wired ethernet, close other heavy downloads or uploads on the network, and try a 5 GHz Wi-Fi band if you must use wireless. See the troubleshooting section for a step-by-step fix.

Yes — our service works through any major VPN. Because we operate legally, a VPN is not required for any reason; it is purely a privacy choice.

Four plans: 1 month at €12.99, 3 months at €29.99 (€10.00/mo), 6 months at €49.99 (€8.33/mo), and 12 months at €79.99 (€6.67/mo). The 12-month plan saves 49% versus monthly billing. See the full pricing breakdown.

All major credit and debit cards (Visa, Mastercard, American Express), plus Apple Pay and Google Pay where available. Payments are processed securely by Stripe — your card details never touch our servers.

No. The price you see is the total price — no setup fees, activation fees, device fees or hidden charges. VAT, where applicable, is included in the displayed price.

Refund eligibility is detailed in our Terms of Service. We always recommend contacting our support team first — we resolve the vast majority of issues within a few hours, often without needing a refund.

Yes. Contact our support team via WhatsApp or email. We move you to a higher tier and credit the price difference, so you only pay the gap between plans. Downgrades take effect at the next renewal.

Three channels: WhatsApp (fastest — usually within minutes), email (support@streamlux.com — usually within an hour) and the contact form on this site. We are available 24/7.

English, French, Spanish, Portuguese, German, Dutch and Arabic — the same seven languages the website is available in. Send your message in any of these and you will receive a reply in the same language.

Message support with the channel name. We check the source, switch to an alternative stream if available, and notify you when it's restored. Almost all channel outages are resolved within the same day.

Each plan includes a specific number of simultaneous device slots. Sharing within your household is fine. Sharing with people outside your home means buying additional slots — message support and we will add them to your plan.