Privacy Policy
Last updated: 21 May 2026
This Privacy Policy explains how StreamLux (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website or subscribe to our IPTV service. We are committed to handling your data lawfully, fairly and transparently, in line with the EU General Data Protection Regulation (GDPR) and other applicable data-protection laws.
1. Data Controller
The data controller responsible for your personal data is StreamLux, [Your Business Address], registered in [Your Country] under number [Your Registration Number]. You can contact us at support@streamlux.online.
2. Information We Collect
We collect only the information needed to provide and improve the Service:
- Account & order data: name, email address, WhatsApp number, device type and any notes you submit when placing an order.
- Payment data: processed directly by our payment provider (Stripe). We do not store full payment-card details on our servers — we only receive limited information such as the last four digits, card country and transaction status.
- Service usage: activation status, basic technical logs (such as IP address, timestamps and device platform) needed to deliver, secure and troubleshoot the Service.
- Support communications: the content of messages you send us through email, WhatsApp or our contact form.
3. How We Use Your Information
We use your data to:
- process orders and deliver your subscription credentials;
- provide customer support and respond to your enquiries;
- operate, maintain and improve the Service;
- detect, prevent and address fraud, abuse and security issues;
- comply with legal obligations (tax, accounting, lawful requests).
4. Legal Basis for Processing (GDPR)
We rely on the following legal bases:
- Performance of a contract — to deliver the subscription you bought.
- Legitimate interests — to keep our service secure and improve it.
- Legal obligation — to retain invoices and tax records.
- Consent — for optional analytics or marketing cookies (you can withdraw consent at any time).
5. Sharing With Third Parties
We share personal data only with carefully chosen processors that help us operate the Service:
- Stripe — payment processing.
- Email provider — to deliver activation details and support messages.
- Hosting provider — to host the website and its data.
We do not sell your personal data, and we never share it for third-party advertising. We may disclose data when required by law, court order or to protect our legal rights.
6. Data Retention
We keep your account and order data for as long as your subscription is active and for a reasonable period afterwards in case you wish to renew or request support. Invoices and accounting records are kept for the period required by law (typically 5 to 10 years). Support messages are deleted after they are no longer needed to assist you.
7. Your Rights
Depending on your jurisdiction you may have the following rights regarding your personal data:
- access — request a copy of the data we hold about you;
- rectification — ask us to correct inaccurate data;
- erasure — ask us to delete your data, subject to legal retention rules;
- restriction or objection — ask us to limit or stop certain processing;
- portability — receive your data in a structured, machine-readable format;
- withdraw consent — at any time, where processing relies on consent;
- lodge a complaint — with your local data-protection authority.
To exercise any of these rights please email support@streamlux.online. We will respond within one month, in line with applicable law.
8. Cookies
We use a small number of cookies to operate the website, remember your language preference and (optionally) understand how the site is used. Full details are available in our Cookie Policy.
9. Security
We take reasonable technical and organisational measures to protect your data, including encryption in transit (HTTPS), access controls and limited retention. Although no method of transmission or storage is perfectly secure, we work hard to keep your data safe and notify you of any incident that materially affects you, as required by law.
10. International Data Transfers
Some of our processors (such as Stripe) may process data outside your country of residence. Where data leaves the European Economic Area, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.
11. Children
The Service is not directed to children under the age of 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above will reflect the latest version. Material changes will be communicated through the website or by email.
13. Contact
For any privacy question or to exercise your rights, contact us at support@streamlux.online.